Privacy Policy

Ponce AI

Effective Date: December 20, 2025

Ponce AI Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our apps, websites, and services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use the Service.

1. Information We Collect

a. Personal Information

When you use the Service, we may collect the following types of personal information:

Identification Information: Name, email address, and phone number.
Photos and Videos: Facial photos and videos you upload for analysis.
Device Information: IP address, browser type, and other technical information.

b. Sensitive Information

As part of the facial analysis, we collect photos and videos of your face, which may be considered sensitive personal information. By using the Service, you expressly consent to the collection and use of this sensitive data.

c. Automatically Collected Data

We automatically collect information about your interactions with our Service, including log files, usage data, cookies, and analytics data.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Provide the Service. To process facial photos, videos, and related information in order to generate personalized aesthetic insights, recommendations, and related service features.
Communicate With You. To provide customer support, respond to inquiries, send service-related notifications, and communicate updates.
Operate, Maintain, and Improve the Service. To monitor usage, troubleshoot issues, improve functionality, and enhance the user experience.
De-identified and Aggregated Use. We may use information that has been de-identified and/or aggregated so that it cannot reasonably be used to identify an individual, for analytics, research, product development, service improvement, and model improvement.
Compliance and Protection. To comply with legal obligations, enforce our terms, and protect the security, integrity, and rights of our users and services.

We do not use identifiable patient data for model training or product improvement except as necessary to provide the Service, as otherwise described in this Privacy Policy, or with appropriate authorization or consent where required.

3. Third-Party Services

We may share personal information with third-party service providers that help us operate, host, support, secure, and improve the Service, such as cloud hosting providers, database providers, analytics providers, communications providers, and form-processing tools.

These providers are permitted to access and process personal information only as reasonably necessary to perform services on our behalf, subject to contractual, technical, and/or organizational restrictions as applicable.

We do not sell personal information. We do not share identifiable patient data with third parties for their own independent marketing purposes.

4. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. These safeguards may include measures such as encryption in transit, access controls, authentication controls, and role-based limitations on internal access where appropriate.

No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information (subject to certain exceptions).
Opt-Out: You can opt-out of certain uses of your personal information, such as receiving marketing communications.

To exercise any of these rights, please contact us at info@ponce.ai.

6. California Consumer Privacy Act (CCPA)

If you are a resident of California, you are entitled to additional rights under the CCPA, including:

The right to request details about the categories of personal information we collect.
The right to request deletion of your personal data.
The right to opt-out of the sale of your personal data (though we do not sell personal data).

For more information, please refer to our CCPA Notice.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we learn that we have collected information from a user under 18, we will delete it immediately.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, maintain appropriate business and security records, comply with legal obligations, resolve disputes, and enforce our agreements.

We may retain de-identified and aggregated information for a longer period or indefinitely where permitted by applicable law.

If you request deletion of personal information, we will take commercially reasonable steps to delete or de-identify it within a reasonable period, subject to legal, contractual, security, fraud-prevention, backup, or other legitimate retention requirements.

9. International Data Transfers

Since we operate in the United States, your personal information will be processed in the U.S. By using the Service, you consent to the transfer of your information to the U.S. if you are located outside the U.S.

Please note that our Service is currently not available outside of the U.S.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of the Service after any changes to the Privacy Policy will constitute your acceptance of such changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@ponce.ai.